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Due to the Coronavirus we have made a number of changes to our policies and the way we consult with patients.


Due to the current environment we have had to introduce tighter restrictions on face to face consults and we will be screening patients for symptoms thoroughly on arrival to the practice. 

If you have any cold or flu symptoms we are happy to offer either a telehealth or face to face consult. If you choose to book a face to face consult we ask that you do a Covid test at least 72hrs prior to attending (Covid test must be NEGATIVE to attend the practice). Our friendly reception team may ask you to wait in the practice corridor, rather than the waiting room, to protect our staff and patients.

Mobile Testing Site
Symptoms of Covid-19

If you are experiencing any of these potentially infective symptoms, no matter how minor, you must have a telehealth consult and organise a Covid test. You can find your nearest Covid testing clinic here.

  • fever (temperature of 37.5 degrees or higher)

  • chills or sweats

  • cough

  • sore throat

  • runny or blocked nose

  • shortness of breath

  • nausea, vomiting or diarrhoea

  • headache

  • muscle or joint pain


Your doctor will phone you at your nominated appointment time or as close to this time as possible. Please be available to take the call and be in a private, quiet area. The call may be from a “NO CALLER ID”.

Eligibility: Medicare will pay a rebate to all patients who have had a face to face consult with a doctor at our practice in the past 12 months. If you have not been seen face to face in the past 12 months Medicare will not provide a rebate for your consult or allow us to bulk bill you. You are still able to have a telehealth consult if you wish to pay privately.


Telehealth consults are usually privately charged. Your doctor will discuss this with you at the beginning of the consult. Your doctor will either transfer you directly to reception at the end of your consult or our friendly reception team will phone you immediately after the consult to settle your account. We ask that you settle your account on the day.

Mandatory Masks
  • Surgical masks remain mandatory at all times in the practice for all patients aged over 12 years old. We will happily provide you with a mask if you forget to bring one to your appointment. This is practice policy as of 20th October 2022.

  • If you have a mask exemption we ask that you wait outside in your car or the hallway until your doctor calls you in for your appointment

    • you will be asked to wear a mask while walking through our clinic and in with the doctor – this will only be for short periods of time

Managing Covid at home

Received a positive Covid result?

  • Isolate immediately

  • If you performed a RAT test, report your positive result online here 

  • Tell your close contacts and advise them to isolate and get tested immediately

  • If you are aged over 70, have a chronic health condition or your doctor has advised you contact them should you test positive you may be eligible for anti-viral treatment. Phone our team on 8272 8266 to schedule a telehealth consult with your GP.

  • If you have any questions or need to organise extra support please contact the Covid-19 Response Care Team on 1800 272 872. This service is 24 hours.

  • Visit here for more information.

Want to read more on Covid-19?

  • Covid-19 Vaccines FAQ

  • Mental Health Support

  • SA Gov Covid Ready Plan

  • Positive Covid result? Information here

Helpful contacts:

SA Covid-19 Information Line: 1800 253 787

Covid-19 Response Care Team: 1800 272 827

SA Covid-19 Mental Health Support Line: 1800 632 753

National Covid-19 Information Helpline: 1800 020 080

CDCB (Communicable Disease Branch): 1300 232 272

Updated 30th November 2022

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